Patient Guide

Weight-loss & Wellness Ltd

Unit 6 Ave Business Park

London

E4 8SU

Tel: TBC

Comments, Suggestions & Complaints:

Should you have any comments, suggestions, or complaints, please raise them initially with your nurse or the registered manager.

Alternatively, you may put your comments, suggestions, or complaints in writing to:

Customer Service Team

Weight-loss&Wellness Ltd

Unit 6 Ave Business Park ,

London,E4 8SU

Tel: TBC

Written complaints will be acknowledged within 2 working days,

and we aim to give a formal response to complaints within 20

days of the date it was raised. You may also make comments or suggestions about this guide to the address above.

Alternatively, at any time during the complaints procedure, you may raise

the matter with the Ombudsman.

Tel: 0345 015 4033

Children:

We do not treat patients under 18 years of age

Chaperones:

You may have a chaperone present during any consultation,

assessment, treatment, or review appointment. If you wish

to have a chaperone, please let us know when booking

your appointment.

Interpreting Service:

If an interpreter is required please let us know before the

appointment and we can advise. This will have to be self-funded

Language Line provides easily accessible, professional interpreters to provide medical translation to people who have limited knowledge of the English language. Language Line provides our patients with a full understanding of their treatment plan. Website: https://insight.languageline.com/

Out of Hours Medical Advice

Weight-loss and wellness have nurses/doctors available for advice during clinic hours. It does not operate an out-of-hours service. If you experience any side effects or problems with the medication, you can call our Customer Service Team on TELEPHONE NUMBER between 9am and 6.30pm Monday to Saturday.

If you experience any problems outside of these hours, please contact out-of-hours medical services or attend Accident and Emergency if needed.